Terms of Service

These Terms of Service (“Terms”) apply to the use of our website and to purchases made through https://retailexpress.shop. By accessing or using this website, you agree to follow the terms and conditions outlined below.

1. General Information

retailexpress.shop is owned and operated by Retail Express, located at:

Retail Express
3 Rosebery Ave
London EC1R 5HP
United Kingdom

We may update, amend, or replace parts of these Terms at any time by publishing the revised version on our website. Customers are encouraged to review this page from time to time.

2. Eligibility

By using this website, you confirm that you are at least 18 years old, or that you are using the site with permission from a parent or legal guardian.

3. Products & Pricing

All products displayed on our website are subject to availability.

We may change product prices, offers, or availability at any time without prior notice.

We aim to make product descriptions, images, prices, and details as accurate as possible. However, we cannot guarantee that all information will always be completely free from errors, omissions, or minor differences.

4. Orders

We reserve the right to refuse, cancel, or refund any order where necessary.

Orders may be cancelled if billing details, shipping information, payment details, product availability, or pricing information are incorrect.

After placing an order, you will receive an order confirmation email. Orders are usually processed and dispatched within 1–3 business days, excluding weekends and public holidays.

5. Payments

Payment must be completed in full at the time of purchase. We accept major credit and debit cards and secure online payments through trusted payment providers.

Your order will only be processed once payment has been successfully authorised.

6. Shipping & Delivery

Please refer to our Shipping Policy for full details about delivery times, shipping costs, delivery areas, and any applicable restrictions.

7. Returns & Refunds

Please refer to our Return and refund policy for information about return eligibility, refund processing, and how to request a return.

8. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential losses resulting from the use of our website, services, or products.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom.

10. Contact Information

If you have any questions about these Terms, please contact us:

Retail Express
3 Rosebery Ave, London EC1R 5HP, United Kingdom
Email: support@retailexpress.shop
Phone: +44 7537 121348