Terms of service

Welcome to Retail Express. These Terms of Service explain the conditions that apply when you visit our website, place an order, or purchase products from us.

By using our website or placing an order, you agree to the terms below.

1. Company Information

This website is operated by Retail Express.

Website: retailexpress.shop
Email: support@retailexpress.shop
Phone: +44 7733 690620
Address: 3 Rosebery Ave, London EC1R 5HP, United Kingdom

We currently sell and deliver products to customers within the United Kingdom only.

2. Products and Availability

We make every effort to display our products, prices, descriptions, images, and availability as accurately as possible.

Product colours, finishes, and details may appear slightly different depending on your screen settings. All product information is provided to help you make an informed purchase.

If a product becomes unavailable after your order is placed, we will contact you as soon as possible and offer a suitable solution, such as a replacement, waiting option, or refund.

3. Orders

When you place an order on our website, you are making an offer to purchase the selected product.

After placing an order, you should receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance if there is an issue with payment, stock availability, product information, or delivery details.

We reserve the right to refuse or cancel an order if:

• The product is unavailable
• Payment is not successfully completed
• The delivery address is incomplete or incorrect
• There is an error in the product price or description
• We suspect fraudulent or unauthorised activity

4. Prices and Payments

All prices are shown in British Pounds Sterling (GBP).

Payment must be completed at checkout before an order can be processed. We accept secure online payment methods displayed at checkout.

Your payment information is processed securely through our payment provider. We do not store your full card details on our website.

5. Delivery

We currently deliver within the United Kingdom only.

Delivery times may vary depending on product availability, courier schedules, and the delivery address. Estimated delivery information is provided on our website or during the order process.

Customers are responsible for providing a complete and accurate delivery address. Retail Express is not responsible for delays caused by incorrect or incomplete delivery details.

For full delivery information, please see our Delivery Information page.

6. Returns and Refunds

Customers may request a return in accordance with our Returns & Refund Policy.

Returned items must be unused, in their original condition, and returned with original packaging where possible, unless the item is faulty or damaged.

Refunds are processed back to the original payment method once the return has been approved and received where applicable.

For full details, please see our Returns & Refund Policy page.

7. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at:

support@retailexpress.shop

Please include your order number, a description of the issue, and clear photos where relevant. We will review the issue and provide the appropriate solution.

8. Customer Responsibilities

By using our website, you agree to:

• Provide accurate order, contact, and delivery information
• Use the website only for lawful purposes
• Not attempt to interfere with the website’s security or operation
• Contact us promptly if there is an issue with your order

9. Website Information

We aim to keep all website information accurate and up to date. However, errors may occasionally occur, including pricing errors, product description errors, or availability errors.

If we identify an error after an order has been placed, we will contact you before continuing with the order.

10. Limitation of Liability

Retail Express is not responsible for indirect losses, delays outside our control, or issues caused by third-party services such as couriers, payment providers, or internet service providers.

Nothing in these terms limits your statutory rights under UK consumer law.

11. Privacy

Your personal information is handled according to our Privacy Policy. We only use your information to process orders, provide customer support, improve our service, and meet legal obligations.

12. Changes to These Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page.

The latest version of the Terms of Service will always apply when you use our website or place an order.

13. Contact Us

For questions about these Terms of Service, your order, delivery, returns, or general support, please contact us:

Retail Express
Address: 3 Rosebery Ave, London EC1R 5HP, United Kingdom
Email: support@retailexpress.shop
Phone: +44 7733 690620
Website: retailexpress.shop