Shipping policy

Processing Time

All orders are processed within 1–3 business days. Please note that orders are not processed, dispatched, or delivered on weekends or public holidays.

Shipping Time

We currently offer free standard shipping on all orders within the United Kingdom, with an estimated delivery time of 4–8 business days after dispatch.

Important Information

While we do our best to deliver orders on time, occasional delays may happen due to circumstances outside our control, such as:

Carrier-related delays
Unexpected delivery issues
Weather or operational disruptions
Incorrect or incomplete shipping addresses

If your delivery is delayed, please contact our support team at support@retailexpress.shop. We will help provide updates and assist you throughout the delivery process.

Order Cancellation and Modifications

You may request changes or cancellation of your order within 24 hours of purchase. After this period, your order may already be processed or dispatched, which means changes or cancellations may no longer be possible.

To request a change or cancellation, please contact us as soon as possible at support@retailexpress.shop, and we will do our best to assist.

Please note: Retail Express is not responsible for parcels lost or delayed due to incorrect or incomplete shipping information provided at checkout.

Shipping Within the United Kingdom Only

At this time, Retail Express ships exclusively within the United Kingdom. We do not currently offer international shipping services. We apologise for any inconvenience this may cause.

Order Tracking

Once your order has been processed and shipped, you will receive an email notification with tracking information where available.

If you do not receive your tracking email, please contact us at support@retailexpress.shop, and we will help provide your tracking details.

You can also track your order using our tracking page.

What to Do If Your Order Shows as Delivered but You Haven’t Received It

If your tracking information shows that your order has been delivered but you have not received it, please follow these steps:

Check with neighbours or other household members who may have accepted the parcel on your behalf.

Confirm that the shipping address in your order confirmation email is correct.

Contact the carrier to ask for delivery details or proof of delivery.

Share any delivery information or proof of non-delivery with us at support@retailexpress.shop, and we will work with you to resolve the issue, including a replacement or refund where appropriate.

Contact Us

For further assistance or shipping enquiries, please visit our Contact Us page or email our customer service team at support@retailexpress.shop. We’re here to help.