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Shipping policy
At Retail Express, we aim to provide a clear and reliable delivery service for all customers. Please read our shipping policy before placing your order.
1. Business Information
This website is operated by Retail Express.
Website: retailexpress.shop
Email: support@retailexpress.shop
Phone: +44 7733 690620
Address: 3 Rosebery Ave, London EC1R 5HP, United Kingdom
We currently sell and deliver products within the United Kingdom only.
2. Delivery Area
Retail Express currently delivers to addresses within the United Kingdom.
At this time, we do not offer international shipping.
If we are unable to deliver to your address, we will contact you as soon as possible after your order is placed.
3. Order Processing Time
Orders are usually processed within 1–3 business days after payment has been successfully received.
Business days are Monday to Friday, excluding weekends and public holidays.
During busy periods, processing times may be slightly longer, but we will always aim to dispatch your order as quickly as possible.
4. Delivery Time
After your order has been processed and dispatched, delivery usually takes 3–7 business days, depending on the product, courier service, and delivery location.
Delivery times are estimates and may vary due to courier delays, weather conditions, high demand, or circumstances outside our control.
5. Order Confirmation
After placing an order, you should receive an order confirmation email with your order details.
Please check your order confirmation carefully and contact us as soon as possible if any details are incorrect.
6. Tracking Information
Once your order has been dispatched, we will send you a shipping confirmation email with tracking information where available.
Please allow up to 24 hours for tracking updates to appear after the courier has collected your order.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Retail Express is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Please ensure your name, address, postcode, phone number, and email address are correct before completing your order.
8. Failed Delivery Attempts
If the courier is unable to deliver your order, they may leave delivery instructions, attempt redelivery, or return the parcel to the sender.
If your order is returned to us due to an incorrect address, missed delivery, or failure to collect from the courier, additional delivery charges may apply to resend the order.
9. Large or Furniture Items
Some furniture items may require special handling or a larger delivery service.
For larger items, delivery may take slightly longer depending on courier availability and your location.
Please make sure someone is available to receive the delivery, and ensure there is suitable access to your property.
10. Damaged or Missing Delivery
If your order arrives damaged, incomplete, or does not arrive within the expected delivery time, please contact us at:
Please include your order number and clear photos if the item or packaging is damaged.
We will review the issue and work with the courier or supplier to provide a suitable solution.
11. Shipping Costs
Shipping costs, if applicable, will be shown clearly at checkout before you complete your order.
Any available free shipping offers will also be displayed on the website or at checkout.
12. Delays Outside Our Control
We are not responsible for delays caused by events outside our control, including courier delays, severe weather, transport disruption, incorrect delivery details, or public holidays.
If we become aware of a delay affecting your order, we will do our best to keep you updated.
13. Contact Us
For shipping, tracking, or delivery questions, please contact us:
Retail Express
Address: 3 Rosebery Ave, London EC1R 5HP, United Kingdom
Email: support@retailexpress.shop
Phone: +44 7733 690620
Website: retailexpress.shop