Privacy policy

This Privacy Policy explains how Retail Express collects, uses, stores, and protects your personal information when you visit our website or place an order with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Business Information

This website is operated by Retail Express.

Website: retailexpress.shop
Email: support@retailexpress.shop
Phone: +44 7733 690620
Address: 3 Rosebery Ave, London EC1R 5HP, United Kingdom

We sell and deliver products to customers within the United Kingdom only.

2. Information We Collect

When you use our website or place an order, we may collect the following information:

Full name
Email address
Phone number
Billing address
Delivery address
Order details
Payment confirmation details
Customer support messages
IP address
Device and browser information
Website usage and browsing activity

We do not store your full payment card details. Payments are processed securely through Shopify checkout and trusted payment providers.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Send order confirmations and delivery updates
Provide customer support
Respond to enquiries
Process returns, refunds, or cancellations
Improve our website and customer experience
Detect and prevent fraud or misuse
Comply with legal, tax, and accounting obligations

4. Shopify Platform

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services online.

When you place an order or use our website, your information may be processed through Shopify’s systems to help us:

Operate our online store
Process orders
Manage checkout
Store order information
Provide secure payment processing
Improve the shopping experience

Shopify may process your personal information according to its own privacy and security practices. We use Shopify to support the operation of our online store and customer orders.

5. Payment Information

Payments on our website are processed securely through Shopify’s checkout system and trusted third-party payment providers.

Retail Express does not store your full credit or debit card details. Payment details are handled securely by Shopify and the payment provider used at checkout.

6. Delivery Partners

To deliver your order, we may share necessary information with delivery or courier partners, such as your name, delivery address, phone number, and order details.

This information is used only to complete the delivery of your order.

7. Marketing Communications

We may send marketing emails only where you have chosen to receive them.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:

support@retailexpress.shop

We will still send important service emails related to your order, delivery, returns, or customer support.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, support essential store functions, understand website performance, and provide relevant marketing where applicable.

Cookies may be used for:

Website functionality
Shopping cart operation
Checkout performance
Analytics
Security
Marketing and advertising, where applicable

You can manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

9. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers where necessary, including:

Shopify and ecommerce platform services
Payment processors
Delivery and courier companies
Website hosting providers
Email and customer support systems
Analytics or fraud prevention services
Legal or regulatory authorities where required by law

These providers are only given the information needed to perform their service.

10. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Our website uses secure technology to help protect your information during checkout and account activity.

However, no online system can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We keep your personal information only for as long as necessary to:

Process your order
Provide customer support
Handle returns or refunds
Meet accounting, tax, and legal requirements
Resolve disputes or prevent fraud

When information is no longer needed, we will delete it or securely anonymise it where possible.

12. Your Rights

Depending on applicable UK data protection laws, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to certain uses of your information
Request restriction of processing
Withdraw marketing consent at any time
Request a copy of your personal information

To make a request, please contact us at:

support@retailexpress.shop

We may need to verify your identity before processing your request.

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. Please review their privacy policies before providing any personal information.

14. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. The latest version will always apply when you use our website.

16. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us:

Retail Express
Address: 3 Rosebery Ave, London EC1R 5HP, United Kingdom
Email: support@retailexpress.shop
Phone: +44 7733 690620
Website: retailexpress.shop