Privacy policy

This Privacy Policy explains how retailexpress.shop (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your Personal Information when you visit our website or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, how you interact with the Site, and the information needed to process your order. We may also collect additional details if you contact us for customer support.

In this Privacy Policy, “Personal Information” means information that can identify an individual. More details are provided below.

Device Information

Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

Purpose of collection: to load the Site correctly for you, improve website performance, and carry out analytics to help us optimise our Site.

Source of collection: collected automatically when you access our Site through cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: may be shared with hosting, analytics, or website service providers.

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment details, email address, and phone number.

Purpose of collection: to process your order, arrange payment, organise delivery, provide invoices and order confirmations, communicate with you, screen orders for risk or fraud, and provide relevant information about our products or services.

Source of collection: collected directly from you.

Disclosure for a business purpose: shared with payment providers, shipping partners, fraud-prevention services, and trusted service providers where required to complete your order.

Customer Support Information

Examples of Personal Information collected: name, contact details such as email address or phone number, order details, and information about your enquiry.

Purpose of collection: to respond to your request and provide effective customer support.

Source of collection: collected directly from you when you contact us.

Disclosure for a business purpose: may be shared with trusted partners or service providers where needed to resolve your enquiry or fulfil your request.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us using the details below to request deletion.

Sharing Personal Information

We may share your Personal Information with service providers who help us operate our business, provide our services, process payments, deliver orders, and fulfil our contract with you.

We may also share your Personal Information where required to comply with applicable laws, respond to lawful requests, or protect our rights.

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that may be relevant to you.

You can opt out of targeted advertising using the following platforms:

Facebook
Google
Bing

You may also opt out through the Digital Advertising Alliance.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, arranging delivery, providing order updates, and contacting you about products, services, or offers where permitted.

Lawful Basis — GDPR

If you are located in the EEA or UK, we process your Personal Information under the following lawful bases:

Your consent
The performance of a contract
Compliance with legal obligations
Protection of vital interests
Performance of a task carried out in the public interest
Legitimate interests that are not overridden by your rights and freedoms

Retention

We keep your Personal Information for as long as necessary to provide our services, complete orders, comply with legal obligations, resolve disputes, and maintain business records, unless you request deletion where applicable.

Automatic Decision-Making

We may use limited automated decision-making for fraud prevention, such as:

Temporary blocking of IP addresses after repeated failed transactions for a short period.

Temporary blocking of payment methods connected with suspicious or flagged activity for a limited period.

Your Rights — GDPR & CCPA

You may request access to, correction of, update of, deletion of, or portability of your Personal Information.

To exercise your rights, please contact us at: support@retailexpress.shop

Cookies

We use cookies to improve your browsing experience and help the Site function correctly. These may include functional, performance, advertising, and social media/content cookies.

You can control cookies through your browser settings, but disabling cookies may affect some website features.

You can learn more about cookies here: www.allaboutcookies.org.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not currently alter our data collection practices when such signals are received.

Changes

We may update this Privacy Policy from time to time to reflect changes to our operations, legal requirements, or regulatory obligations.

Contact

For more information about our privacy practices, or to make a complaint, please contact us:

Retail Express
3 Rosebery Ave, London EC1R 5HP, United Kingdom
Email: support@retailexpress.shop
Phone: +44 7537 121348