FAQs

1. How long does it take to process my order?

All orders are processed within 1–3 business days. Please note that processing and delivery do not take place on weekends or public holidays.

2. How long will delivery take?

We offer free standard shipping within the United Kingdom, with an estimated delivery time of 4–8 business days after dispatch.

3. Can I track my order?

Yes. Once your order has been shipped, you will receive an email notification with tracking information. If you do not receive this email, please contact us at support@retailexpress.shop.

4. Can I change or cancel my order?

You may request changes or cancellation within 24 hours of placing your order. After this period, your order may already be processed or shipped, which means changes or cancellations may no longer be possible.

Please contact us as soon as possible at support@retailexpress.shop.

5. Do you ship internationally?

At this time, we only ship within the United Kingdom. We do not currently offer international shipping. We apologise for any inconvenience.

6. My tracking says delivered, but I haven’t received my order. What should I do?

If your tracking shows delivered but you have not received your order, please follow these steps:

Check with neighbours or household members who may have accepted the package.

Verify the shipping address shown in your order confirmation email.

Contact the carrier for delivery status or proof of delivery.

Share the delivery information or proof with us at support@retailexpress.shop, and we will help resolve the issue.

7. What payment methods do you accept?

We accept major credit and debit cards, along with secure online payment options supported by our checkout system.

8. Can I return a product?

Yes. Please review our Return and Refund Policy for full details about return eligibility, timelines, and instructions for returning items.

9. How do I contact customer support?

You can reach us using the details below:

Email: support@retailexpress.shop
Phone: +44 7537 121348
Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM
Address: 3 Rosebery Ave, London EC1R 5HP, United Kingdom
Website: https://retailexpress.shop