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Payment Policy
Payment Policy
At Retail Express, we aim to make your shopping experience safe, simple, and secure. This Payment Policy explains how payments are handled when you place an order on our website.
1. Business Information
This website is operated by Retail Express.
Website: retailexpress.shop
Email: support@retailexpress.shop
Phone: +44 7733 690620
Address: 3 Rosebery Ave, London EC1R 5HP, United Kingdom
We currently sell and deliver products within the United Kingdom only.
2. Accepted Payment Methods
We accept secure online payment methods available at checkout.
Accepted payment methods may include:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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Other payment methods shown at checkout
Available payment options may vary depending on your device, location, and the payment provider.
3. Shopify Secure Checkout
Our website is powered by Shopify, and payments are processed securely through Shopify’s checkout system and trusted third-party payment providers.
Retail Express does not store your full credit or debit card details on our website.
4. Payment Timing
Payment must be completed at the time of checkout.
Your order will only be processed once payment has been successfully authorised and received.
If your payment is declined or unsuccessful, your order may not be completed.
5. Currency
All prices on our website are displayed in British Pounds Sterling (GBP).
The total amount payable, including any applicable delivery charges, will be shown clearly at checkout before you confirm your order.
6. Payment Security
We take payment security seriously.
Our checkout uses secure encryption and trusted payment processing technology to help protect your personal and payment information.
For your security, we may carry out fraud prevention checks before processing an order.
7. Order Confirmation
After successful payment, you should receive an order confirmation email with your order details.
Please check your order confirmation carefully. If any information is incorrect, contact us as soon as possible at:
8. Failed or Declined Payments
If your payment is declined, please check that:
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Your card details are correct
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Your billing address matches your payment method
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Your bank has approved the transaction
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You have sufficient funds available
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Your payment method is accepted at checkout
If the issue continues, please contact your bank or try another payment method.
9. Refunds
Approved refunds will be processed back to the original payment method used at checkout.
Refunds are usually processed within 3–5 business days after approval. Your bank or payment provider may take additional time to make the funds available in your account.
For full details, please see our Refund and Return Policy.
10. Payment Disputes
If you have a question about a payment, charge, refund, or order, please contact us first so we can help resolve the issue quickly.
You can contact us at:
Please include your order number and the email address used at checkout.
11. Contact Us
For payment questions, order support, or refund enquiries, please contact us:
Retail Express
Address: 3 Rosebery Ave, London EC1R 5HP, United Kingdom
Email: support@retailexpress.shop
Phone: +44 7733 690620
Website: retailexpress.shop