Payment Policy

At Retail Express, we aim to provide a safe and convenient shopping experience for all our customers. This Payment Policy explains the accepted payment methods, billing practices, and important information regarding transactions made through our website retailexpress.shop.

Accepted Payment Methods

We currently accept the following payment options:

Major credit and debit cards, including Visa, MasterCard, and Maestro

Secure online payments through trusted third-party payment providers

Payment Terms

All payments must be made in full at the time of purchase before orders can be processed and shipped.

Prices are displayed in GBP (£) and include applicable VAT where required.

By completing a transaction, you confirm that you are the authorised holder of the payment method used.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email with details of your purchase.

If payment cannot be verified or is declined, your order will not be processed, and you will be notified where possible.

Fraud Prevention

To help protect customers and our business from fraud, we reserve the right to request additional verification, such as proof of identity or billing information, before fulfilling certain orders.

Any suspicious, unauthorised, or fraudulent activity may result in order cancellation.

Billing Information

Customers are responsible for ensuring that all billing, shipping, and contact details provided during checkout are accurate and up to date.

Incorrect or incomplete information may cause delays in order processing or delivery.

Refunds

We process refunds within 7 days after the return has been received and inspected.

Refunds are issued to the original payment method only.

Your bank or card issuer may take an additional 3–5 working days to post the funds.

Contact Information

For any payment-related queries, please contact us:

Retail Express
Email: support@retailexpress.shop
Phone: +44 7537 121348
Address: 3 Rosebery Ave, London EC1R 5HP, United Kingdom