Cancellation Policy

At Retail Express, we aim to provide a smooth and flexible shopping experience. This Cancellation Policy explains how customers can cancel orders placed on https://retailexpress.shop and the terms that apply.

Order Cancellation Timeframe

Customers may request to cancel their order within 24 hours of placing it.

After the 24-hour cancellation window, orders may already be processed, packed, or dispatched, which means cancellation may no longer be possible.

How to Cancel an Order

To request an order cancellation, please contact us as soon as possible and include the following details:

Full Name
Email Address
Order Number
Reason for cancellation

Contact:
Email: support@retailexpress.shop
Phone: +44 7537 121348

Our team will review your request and confirm whether the cancellation has been accepted.

Refunds for Cancelled Orders

If your cancellation request is approved, any payment already made will be refunded to the original payment method.

Please allow 4–8 business days for the refund to appear, depending on your bank or payment provider.

Orders Already Shipped

Once an order has been dispatched, it cannot be cancelled.

Customers who wish to return an item that has already been shipped should follow our Return & Refund Policy for further instructions.

Changes to Orders

Minor order changes, such as delivery address updates or product option changes, may be requested within the same 24-hour window.

After this period, changes may not be possible if the order is already being processed, packed, or shipped.

Contact Information

For any questions regarding cancellations, please contact:

Retail Express
Email: support@retailexpress.shop
Phone: +44 7537 121348
Address: 3 Rosebery Ave, London EC1R 5HP, United Kingdom